I’ve waited for the hotel to right their wrong before writing this review. To no avail apart from come back again and we will upgrade your room and give you a free bottle of wine (so spend more money with us before we compensate you for a …

Towards the end of last year we had an amazing Sunday lunch with family and friends and could not fault one thing! The cheesecake was out of this world and a perfect end to a delicious meal. Today I have been and tried to spa for the first time and throughly enjoyed every second! The treatments were fantastic and there were plenty of relaxing facilities to enjoy such as steam rooms, saunas, a jacuzzi, swimming pool and a lovely relaxation room. Our day was completed having a beautiful afternoon tea in the dining room with once again the most delicious desserts! The lemon meringue was a visual quick and delicious too!

Highly recommended. Small things would make 5 star.|Christmas present for wife. Spa break. Staff attentive, polite, accommodation clean very well kept. Food excellent and well priced.|Stay included spa which had nice pool. Though reception …

Stayed Saturday night, had a nice treatment in the spa. Room was great, loft superior room, it was really nice. The hotel itself is absolutely feeezing though 😕 went for dinner at 7:30, sat next to a partition wall that wasn’t bolted to the …

We enjoyed our stay, staff was great. The hotel is nice and clean, we loved the bath. The pool is nice. The only thing we may change is the breakfast, it seems too simple nothing like luxury.

Terrible Night ! Spoilt our wedding anniversary! We arrived and were downgraded on our room from the Loft Superior we paid for to the Loft Classic which was worse and smaller than any travel lodge or premier inn I have stayed in. 'Sorry we are a full house'. 20 minutes later the electricity went off (not the fault of the hotel). We were then advised after chasing up about the time for food which we had already paid for that we would only be served beef. This was the left overs from the Christmas parties that had to be cancelled. The food was terrible. No starters, no desert. We waited 40 minutes for our drinks and continually somebody came over with the wrong drinks. I advised 6 members of staff that my wife was vegan and still she was served beef. No communication. We were then attempted to be charged £21.70 for two drinks even though we had already paid and had a credit for our meal. We couldn't use the Spa as it was closed and have so far been offered £40 refund on a night that cost £201.50. I am still waiting for a manager to contact me regarding this. The manager that was dealing with it who promised so much is now off work. I will never visit this hotel ever again and will retract the payment made on my card as a scam. Noteworthy details: Zero Communication an absolute mess of a weekend.

The Service was excellent. By far the best massage I have had in years. Dry and clean pool area. Delightful food and great service. however facilty required attention such as: 1) non operational steam room in the thermal suite 2) no door locks for the shower 3) non adjustable shower temperature as a result of which one would have to take shower in constant hot water. 4) no life gaurds or no service personnel to check pool areas for hours. 5) cold dinning areas during breakfast. 6) breakfast was not topped up fast. I could hear the chef scream "Service" 4 times before the food was bought out. 7) out of plastic cups near the pool area, lacked attention. Rooms: Clean and spacious.

We had a spa day for my aunties birthday. The spa was great. The steam sauna was a blast. The treatments were lovely, and the staff were really professional and friendly. The afternoon tea wasn't the best. The sandwiches weren't nice at all, but the cakes were yummy. Would definitely visit again for the spa.

It was a works award evening. The event room was beautiful & well dressed. The service was quick with the food, the only thing was the waiters/waitresses & supervisers didn't smile or make eye contact. I think this would be a nicer experience. The food was really nicely presented & very tasty. Really enjoyed the evening.

Staff were very friendly and accommodating but disappointed with the rooms. We booked using a virgin experience voucher and were given a double classic room. Bed was very comfortable and big, room was spacious but. Bathroom needs updating, marks and cracks in the bath, grouting all discoloured and mouldy seals rounds the shower. Cheap offerings of biscuits and hot drinks. Was definitely missing that luxury we were expecting in such a prestigious place. Wouldn't stay again. Rooms: Spacious but dark and dingy, bathrooms need updating. Very disappointed.